ZOO Academy provides opportunities for learners to learn and practise new skills in the entertainment industry and to enable educators and other practitioners to contribute their experience to help develop the next generation of talent.

We need rules to keep our platform and services safe for you, us, and our learner and contributor community. These terms and conditions apply to all your activities on the ZOO Academy website, the ZOO Academy and ZOO Digital applications, our APIs, and other related services (“Services”).

We provide details regarding our processing of personal data of our learners and contributors in our Privacy Policy.

If you live in the United States or Canada, by agreeing to these terms and conditions, you agree to resolve disputes with ZOO Academy through binding arbitration (with very limited exceptions, not in court), and you waive certain rights to participate in class actions, as detailed in the Dispute Resolution section.

1. Accounts

You need an account for most activities on our platform. Keep your password somewhere safe, because you’re responsible for all activity associated with your account. If you suspect someone else is using your account, let us know by contacting our support team.

You will use your account to purchase and/or access content and/or to submit content for publication. When setting up and maintaining your account, you must provide and continue to provide accurate and complete information, including a valid email address. You have complete responsibility for your account and everything that happens on your account, including for any harm or damage (to us or anyone else) caused by someone using your account without your permission. This means you need to be careful with your password. You may not transfer your account to someone else or use someone else’s account. If you contact us to request access to an account, we will not grant you such access unless you can provide us with the information that we need to prove you are the owner of that account. In the event of the death of a user, the account of that user will be closed.

You may not share your account login credentials with anyone else. You are responsible for what happens with your account and ZOO Academy will not intervene in disputes between learners or contributors who have shared account login credentials. You must notify us immediately upon learning that someone else may be using your account without your permission (or if you suspect any other breach of security) by contacting our support team. We may request some information from you to confirm that you are indeed the owner of your account.

Learners and contributors must be at least 18 years of age to create an account on ZOO Academy and use the Services. If you are younger than 18 but above the required age for consent to use online services where you live (for example, 13 in the US or 16 in Ireland), you may not set up an account, but we encourage you to invite a parent or guardian to open an account and help you access content that is appropriate for you. If you are below this age of consent to use online services, you may not create a ZOO Academy account. If we discover that you have created an account that violates these rules, we will terminate your account.

You can terminate your account at any time. Check our Privacy Policy to see what happens when you terminate your account.

2. Content Enrolment and Access

When you enrol in a course or other content, you get a licence from us to view it via ZOO Academy and no other use. Do not try to transfer or resell content in any way.

As a learner, when you enrol in a course or other content, whether it’s free or paid content, you are getting a licence from ZOO Academy to view the content via the ZOO Academy platform, and ZOO Academy is the licensor of record. Content is licensed, and not sold, to you. This license does not give you any right to resell the content in any manner (including by sharing account information with a purchaser or illegally downloading the content and sharing it on torrent sites).

Unless otherwise specified, all learners will gain access to the purchased course (and associated platforms) for a period of one year from the date of enrolment.

In legal, more complete terms, ZOO Academy grants you (as a learner) a limited, non-exclusive, non-transferable license to access and view the content for which you have paid all required fees, solely for your personal, non-commercial, educational purposes, in accordance with these terms and any conditions or restrictions associated with the particular content or feature of ZOO Academy. All other uses are expressly prohibited. You may not reproduce, redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, create derivative works of, sublicense, or otherwise transfer or use any content unless we give you explicit permission to do so in a written agreement signed by a ZOO Academy authorised representative.

We reserve the right to revoke any license to access and use any content at any time in the event where we decide or are obligated to disable access to the content due to legal or policy reasons, for example, if the course or other content you enrolled in is the object of a copyright complaint, or if we determine it violates our Trust & Safety Guidelines.

Contributors may not grant licenses to their content to learners directly, and any such direct license shall be null and void and a violation of these terms and conditions.

3. Payments and Refunds

When you make a payment, you agree to use a valid payment method. If you are not happy with your content, ZOO Academy offers a 30-day refund or credit for most content purchases.

  1. Pricing. The prices of content on ZOO Academy are published on the platform.We occasionally run promotions and sales for our content, during which certain content is available at discounted prices for a set period. The price applicable to the content will be the price at the time you complete your purchase of the content (at checkout). Any price offered for particular content may also be different when you are logged into your account from the price available to users who are not registered or logged in, because some of our promotions are available only to new users.

    If you are a learner located in a country where use and sales tax, goods and services tax, or value added tax is applicable to consumer sales, we are responsible for collecting and remitting that tax to the proper tax authorities. Depending on your location, the price you see may include such taxes, or tax may be added at checkout.

  2. Payments: You agree to pay the fees for content that you purchase, and you authorise us to charge your debit or credit card or process other means of payment for those fees. ZOO Academy works with payment service providers to offer you a convenient payment method and to keep your payment information secure. We may update your payment methods using information provided by our payment service providers.When you make a purchase, you agree not to use an invalid or unauthorised payment method. If your payment method fails and you still get access to the content you are enrolling in, you agree to pay us the corresponding fees within thirty (30) days of notification from us. We reserve the right to disable access to any content for which we have not received adequate payment.
  3. Refunds: If the content you purchased is not what you were expecting, you can request, within 30 days of your purchase of the content, that ZOO Academy apply a refund to your account. We reserve the right to apply your refund as a refund credit or a refund to your original payment method, at our discretion, depending on capabilities of our payment service providers, the platform from which you purchased your content (website, mobile or TV app), and other factors. No refund is due to you if you request it after the 30-day guarantee time limit has passed. However, if the content you previously purchased is disabled for legal or policy reasons, you are entitled to a refund beyond this 30-day limit. ZOO Academy also reserves the right to refund learners beyond the 30-day limit in cases of suspected or confirmed account fraud.To request a refund, please contact our support team.

    If we decide to issue refund credits to your account, they will be automatically applied towards your next content purchase on our website. Refund credits may expire if not used within the specified period and have no cash value, in each case unless otherwise required by applicable law.

    At our discretion, if we believe you are abusing our refund policy, such as if you’ve consumed a significant portion of the content that you want to refund or if you’ve previously refunded the content, we reserve the right to deny your refund, restrict you from other future refunds, ban your account, and/or restrict all future use of ZOO Academy.

    Refunds will also be denied if you have not taken the effort to follow instructions to properly set up your account and/or taken the necessary steps to access the course content despite being guided by our support team.

    If we ban your account or disable your access to the content due to your violation of these terms and conditions or our Trust & Safety Guidelines, you will not be eligible to receive a refund.

  4. Gift and Promotional Codes: ZOO Academy or our partners may offer gift and promotional codes to learners. Certain codes may be redeemed for gift or promotional credits applied to your ZOO Academy account, which then may be used to purchase eligible content on our platform, subject to the terms included with your codes. Other codes may be directly redeemable for specific content.These codes and credits, as well as any promotional value linked to them, may expire if not used within the period specified in your ZOO Academy account. Gift and promotional codes offered by ZOO Academy may not be refunded for cash, unless otherwise specified in the terms included with your codes or as required by applicable law. Gift and promotional codes offered by a partner are subject to that partner’s refund policies. If you have multiple saved credit amounts, ZOO Academy may determine which of your credits to apply to your purchase.

4. Content and Behaviour Rules

You can only use ZOO Academy for lawful purposes. You’re responsible for all the content that you post on our platform. You should keep the reviews, questions, posts, courses and other content you upload in line with our Trust & Safety Guidelines and the law, and respect the intellectual property rights of others.

You may not access or use ZOO Academy or create an account for unlawful purposes. Your use of ZOO Academy and behaviour on our platform must comply with applicable local or national laws or regulations of your country. You are solely responsible for the knowledge of and compliance with such laws and regulations that are applicable to you.

If you are a learner, ZOO Academy may enable you to ask questions to the contributors of courses or other content you are enrolled in, and to post reviews of content. For certain content, the contributor may invite you to submit content as “homework” or tests. Do not post or submit anything that is not yours.

If you are a contributor, you can submit content for publication on the platform and you can also communicate with the learners who have enrolled in your courses or other content. In both cases, you must abide by the law and respect the rights of others: you cannot post any course, question, answer, review or other content that violates applicable local or national laws or regulations of your country. Make sure you understand all the copyright restrictions set forth in the Contributor Agreement before you submit any content for publication on ZOO Academy.

ZOO Academy has discretion in enforcing these terms and conditions and our Trust & Safety Guidelines. We may restrict or terminate your permission to use ZOO Academy or ban your account at any time, with or without notice, for any or no reason, including for any violation of these terms and conditions, if you fail to pay any fees when due, for fraudulent chargeback requests, upon the request of law enforcement or government agencies, for extended periods of inactivity, for unexpected technical issues or problems, if we suspect that you engage in fraudulent or illegal activities, or for any other reason in our sole discretion. Upon any such termination we may delete your account and content, and we may prevent you from further access to the platforms and use of ZOO Academy. Your content may still be available on the platforms even if your account is terminated or suspended. You agree that we will have no liability to you or any third party for termination of your account, removal of your content, or blocking of your access to our platforms and services.

If a user has published content that infringes your copyright or trademark rights, please let us know. Our Contributor Agreement requires our contributors to follow the law and respect the intellectual property rights of others.

5. ZOO Academy’s Rights to Content You Post

You retain ownership of content you post to our platform except where otherwise agreed. We’re allowed to share your content to anyone through any media, including promoting it via advertising on other websites.

The content you post as a learner or contributor (including courses) remains yours unless agreed otherwise. By posting courses and other content, you allow ZOO Academy to reuse and share it, but you do not lose any ownership rights you may have over your content. If you are a contributor, be sure to understand the content licensing terms that are detailed in the Contributor Agreement.

When you post content, comments, questions, reviews, and when you submit to us ideas and suggestions for new features or improvements, you authorise ZOO Academy to use and share this content with anyone, distribute it and promote it on any platform and in any media, and to make modifications or edits to it as we see fit.

In legal language, by submitting or posting content on or through the platforms, you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display, and distribute your content (including your name and image) in any and all media or distribution methods (existing now or later developed). This includes making your content available to other companies, organisations, or individuals who partner with ZOO Academy for the syndication, broadcast, distribution, or publication of content on other media, as well as using your content for marketing purposes. You also waive any rights of privacy, publicity, or other rights of a similar nature applicable to all these uses, to the extent permissible under applicable law. You represent and warrant that you have all the rights, power, and authority necessary to authorise us to use any content that you submit. You also agree to all such uses of your content with no compensation paid to you.

6. Using ZOO Academy at Your Own Risk

ZOO Academy enables contributors and learners to interact for teaching and learning. Like other platforms where people can post content and interact, some things can go wrong, and you use ZOO Academy at your own risk.

By using ZOO Academy, you may be exposed to content that you consider offensive, indecent, or objectionable. ZOO Academy has no responsibility to keep such content from you and no liability for your access or enrolment in any course or other content, to the extent permissible under applicable law. You assume full responsibility for the choices you make before, during, and after your access to the content.

When you interact directly with another learner or a contributor, you must be careful about the types of personal information that you share. While we restrict the types of information contributors may request from learners, we do not control what learners and contributors do with the information they obtain from other users on the platform. You should not share your email or other personal information about you for your safety.

When you use ZOO Academy, you will find links to other websites that we do not own or control. We are not responsible for the content or any other aspect of these third-party sites, including their collection of information about you. You should also read their terms and conditions and privacy policies .

7. ZOO Academy’s Rights

We own the ZOO Academy platform and services, including the website, present or future apps and services, and things like our production platforms (such as ZOOsubs and ZOOdubs), logos, APIs, code, and content created by our employees. You cannot tamper with those or use them without authorisation.

All right, title, and interest in and to the ZOO Academy platform and services, including our website and production platforms, our existing or future applications, our APIs, databases, and the content our employees or partners submit or provide through ZOO Academy (but excluding content provided by contributors and learners) are and will remain the exclusive property of ZOO Academy and its licensors. Our platforms and services are protected by copyright, trademark, and other laws of the United Kingdom, United States and other countries. Nothing gives you a right to use the ZOO Academy name or any of the ZOO Academy trademarks, logos, domain names, and other distinctive brand features. Any feedback, comments, or suggestions you may provide regarding ZOO Academy is entirely voluntary and we will be free to use such feedback, comments, or suggestions as we see fit and without any obligation to you.

You may not do any of the following while accessing or using the ZOO Academy platform:

  1. access, tamper with, or use non-public areas of the platform (including content storage), ZOO Academy’s computer systems, or the technical delivery systems of ZOO Academy’s service providers.
  2. disable, interfere with, or try to circumvent any of the features of the platforms related to security or probe, scan, or test the vulnerability of any of our systems.
  3. copy, modify, create a derivative work of, reverse engineer, reverse assemble, or otherwise attempt to discover any source code of or content on the ZOO Academy platform.
  4. access or search or attempt to access or search our platform by any means (automated or otherwise) other than through our currently available search functionalities that are provided via our website, mobile apps, or APIs (and only pursuant to those API terms and conditions). You may not scrape, spider, use a robot, or use other automated means of any kind to access ZOO Academy.
  5. in any way use ZOO Academy to send altered, deceptive, or false source-identifying information (such as sending email communications falsely appearing as ZOO Academy); or interfere with, or disrupt, (or attempt to do so), the access of any user, host, or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the platforms or services, or in any other manner interfering with or creating an undue burden on the Services

8. Miscellaneous Legal Terms

These terms and conditions are like any other contract, and they have boring but important legal terms that protect us from the countless things that could happen and that clarify the legal relationship between us and you.

  1. Binding Agreement: You agree that by registering, accessing, or using ZOO Academy, you are agreeing to enter into a legally binding contract with ZOO Digital Group plc. If you do not agree to these terms and conditions, do not register, access, or otherwise use any of our Services.If you are a contributor accepting these terms and conditions and using ZOO Academy on behalf of a company, organisation, government, or other legal entity, you represent and warrant that you are authorised to do so.

    Any version of these terms and conditions in a language other than English is provided for convenience and you understand and agree that the English language will control if there is any conflict.

    These terms and conditions (including any agreements and policies linked from these terms and conditions) constitute the entire agreement between you and us (which include, if you are a contributor, the Contributor Agreement).

    If any part of these terms and conditions is found to be invalid or unenforceable by applicable law, then that provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these terms and conditions will continue in effect.

    Even if we are delayed in exercising our rights or fail to exercise a right in one case, it does not mean we waive our rights under these terms and conditions, and we may decide to enforce them in the future. If we decide to waive any of our rights in a particular instance, it does not mean we waive our rights generally or in the future.

    The following sections shall survive the expiration or termination of these terms and conditions: Sections 2 (Content Enrolment and Access), 5 (ZOO Academy’s Rights to Content You Post), 6 (Using ZOO Academy at Your Own Risk), 7 (ZOO Academy’s Rights), 8 (Miscellaneous Legal Terms), and 9 (Dispute Resolution).

  2. Disclaimers: It may happen that our platform is down, either for planned maintenance or because something goes down with the site. It may happen that one of our contributors makes misleading statements in their content. It may also happen that we encounter security issues. These are just examples. You accept that you will not have any recourse against us in any of these types of cases where things do not work out right. In legal, more complete language, ZOO Academy and its content are provided on an “as is” and “as available” basis. We (and our affiliates, suppliers, partners, and agents) make no representations or warranties about the suitability, reliability, availability, timeliness, security, lack of errors, or accuracy of ZOO Academy or its content, and expressly disclaim any warranties or conditions (express or implied), including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We (and our affiliates, suppliers, partners, and agents) make no warranty that you will obtain specific results from use of ZOO Academy. Your use of ZOO Academy (including any content) is entirely at your own risk. Some jurisdictions don allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.We may decide to cease making available certain features of ZOO Academy at any time and for any reason. Under no circumstances will ZOO Academy or its affiliates, suppliers, partners or agents be held liable for any damages due to such interruptions or lack of availability of such features.

    We are not responsible for delay or failure of our performance of ZOO Academy caused by events beyond our reasonable control, like an act of war, hostility, or sabotage; natural disaster; electrical, internet, or telecommunication outage; or government restrictions.

  3. Limitation of Liability: There are risks inherent to using our Services. You fully accept these risks and you agree that you will have no recourse to seek damages against us even if you suffer loss or damage from using ZOO Academy. In legal, more complete language, to the extent permitted by law, we (and our group companies, suppliers, partners, and agents) will not be liable for any indirect, incidental, punitive, or consequential damages (including loss of data, revenue, profits, or business opportunities, or personal injury or death), whether arising in contract, warranty, tort, product liability, or otherwise, and even if we’ve been advised of the possibility of damages in advance. Our liability (and the liability of each of our group companies, suppliers, partners, and agents) to you or any third parties under any circumstance is limited to the greater of one hundred dollars ($100) or the amount you have paid us in the twelve (12) months before the event giving rise to your claims. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so some of the above may not apply to you.
  4. Indemnification: If you behave in a way that gets us in legal trouble, we may exercise legal recourse against you. You agree to indemnify, defend (if we so request), and hold harmless ZOO Academy, our group companies, and their officers, directors, suppliers, partners, and agents from an against any third-party claims, demands, losses, damages, or expenses (including reasonable attorney fees) arising from (a) the content you post or submit, (b) your use of ZOO Academy (c) your violation of these terms and conditions, or (d) your violation of any rights of a third party. Your indemnification obligation will survive the termination of these terms and conditions and your use of ZOO Academy.
  5. Hyperlinks: Any external links provided on our website and/or within our courses are served up as a convenience only. While we strive to maintain these links and ensure their accuracy, we cannot guarantee the availability or functionality of external websites. We shall take all steps possible to verify and update these links in a timely manner. However, we are not responsible for any content served up on these external websites, nor do we endorse or control the content found there. Learners access external links at their own risk, and we shall not be liable for any damages arising from the use of or reliance on external links provided on our website and/or within our courses.
  6. Governing Law and Jurisdiction: When these terms and conditions mention “ZOO Academy,” they’re referring to the ZOO Academy service that is owned and operated by ZOO Digital Group plc and its affiliates. ZOO Digital Group plc is the entity that you’re contracting with.These terms and conditions are governed by the laws of England without reference to its choice or conflicts of law principles. In cases where the “Dispute Resolution” section below does not apply to you, you consent to the exclusive jurisdiction and venue of the English courts.
  7. Legal Actions and Notices: No action, regardless of form, arising out of or relating to this Agreement may be brought by either party more than one (1) year after the cause of action has accrued, except where this limitation cannot be imposed by law.Any notice or other communication to be given hereunder will be in writing and given by registered or certified mail return receipt requested, or email (by us to the email associated with your account or by you to legal@zoodigital.com).
  8. Relationship Between Us: You and we agree that no joint venture, partnership, employment, contractor, or agency relationship exists between us.
  9. No Assignment: You may not assign or transfer these terms and conditions (or the rights and licenses granted under them). For example, if you registered an account as an employee of a company, your account cannot be transferred to another employee. We may assign these terms and conditions (or the rights and licenses granted under them) to another company or person without restriction. Nothing in these terms and conditions confers any right, benefit, or remedy on any third-party person or entity. You agree that your account is non-transferable and that all rights to your account and other rights under these terms and conditions terminate upon your death.
  10. Sanctions and Export Laws: You warrant that you (as an individual or as a representative of any entity on whose behalf you use ZOO Academy) are not located in, or a resident of, any country that is subject to applicable U.S. trade sanctions or embargoes (such as Cuba, Iran, North Korea, Sudan, Syria, or the Crimea region of Ukraine). You also warrant that you are not a person or entity who is named on any U.S. government specially designated national or denied-party list.If you become subject to such a restriction during the term of any agreement with ZOO Academy, you will notify us within 24 hours, and we will have the right to terminate any further obligations to you, effective immediately and with no further liability to you (but without prejudice to your outstanding obligations to ZOO Academy).

    You may not access, use, export, re-export, divert, transfer or disclose any portion of ZOO Academy or any related technical information or materials, directly or indirectly, in violation of any United States and other applicable country export control and trade sanctions laws, rules and regulations. You agree not to upload any content or technology (including information on encryption) whose export is specifically controlled under such laws.

9. Dispute Resolution

If there’s a dispute, our support team is happy to help resolve the issue. If that does not work and you live in the United Kingdom, United States or Canada, your options are to go to small claims court or bring a claim in binding arbitration; you may not bring that claim in another court or participate in a non-individual class action claim against us.

This Dispute Resolution section applies only if you live in the United Kingdom, United States or Canada. Most disputes can be resolved, so before bringing a formal legal case, please first try contacting our support team.

  1. Small Claims: Either of us can bring a claim in small claims court in (a) United Kingdom, (b) Los Angeles, California, (c) the county where you live, or (d) another place we both agree on, as long as it qualifies to be brought in that court.
  2. Going to Arbitration: If we cannot resolve our dispute amicably, you and ZOO Academy agree to resolve any claims related to these terms and conditions (or our other legal terms) through final and binding arbitration, regardless of the type of claim or legal theory. If one of us brings a claim in court that should be arbitrated and the other party refuses to arbitrate it, the other party can ask a court to force us both to go to arbitration (compel arbitration). Either of us can also ask a court to halt a court proceeding while an arbitration proceeding is ongoing.
  3. The Arbitration Process: Any disputes that involve a claim of less than $10,000 USD must be resolved exclusively through binding non-appearance-based arbitration. You and we agree that the following rules will apply to the proceedings: (a) the arbitration will be conducted by telephone, online, or based solely on written submissions (at the choice of the party seeking relief); (b) the arbitration must not involve any personal appearance by the parties or witnesses (unless we and you agree otherwise); and (c) any judgment on the arbitrator’s rendered award may be entered in any court with competent jurisdiction.
  4. No Class Actions: We both agree that we can each only bring claims against the other on an individual basis. This means: (a) neither of us can bring a claim as a plaintiff or class member in a class action, consolidated action, or representative action; (b) an arbitrator cannot combine multiple people’s claims into a single case (or preside over any consolidated, class, or representative action); and (c) an arbitrator’s decision or award in one person’s case can only impact that user, not other users, and cannot be used to decide other users’ disputes. If a court decides that this “No class actions” clause is not enforceable or valid, then this “Dispute Resolution” section will be null and void, but the rest of the terms and conditions will still apply.
  5. Changes: Notwithstanding the “Updating these Terms and Conditions” section below, if ZOO Academy changes this “Dispute Resolution” section after the date you last indicated acceptance to these terms and conditions, you may reject any such change by providing ZOO Academy written notice of such rejection by mail or hand delivery to ZOO Academy Attn: Legal, Castle House, Angel Street, Sheffield, S3 8LN, UK, or by email from the email address associated with your Account to legal@zoodigital.com, within 30 days of the date such change became effective. To be effective, the notice must include your full name and clearly indicate your intent to reject changes to this “Dispute Resolution” section. By rejecting changes, you are agreeing that you will arbitrate any dispute between you and ZOO Academy in accordance with the provisions of this “Dispute Resolution” section as of the date you last indicated acceptance to these terms and conditions

10. Updating These Terms and Conditions

From time to time, we may update these terms and conditions to clarify our practices or to reflect new or different practices (such as when we add new features), and ZOO Academy reserves the right in its sole discretion to modify and/or make changes to these terms and conditions at any time. If we make any material change, we will notify you using prominent means, such as by email notice sent to the email address specified in your account or by posting a notice through our platforms. Modifications will become effective on the day they are posted unless stated otherwise.

Your continued use of ZOO Academy after changes become effective shall mean that you accept those changes. Any revised terms and conditions shall supersede all previous terms and conditions.

11. Non-Disclosure

Licensee shall take reasonable steps to maintain the confidential and trade secret status of the Software, Documentation and other proprietary ZOO information and materials provided to Licensee. The Licensee’s obligations under this Section shall survive expiration or termination of this Agreement for a period of three (3) years.

12. How to Contact Us

The best way to get in touch with us is to contact our support team via email at training@zoodigital.com. We would love to hear your questions, concerns, and feedback about our Services.

Thanks for teaching and learning with us!