Privacy policy

Privacy Policy

Last Updated: 4 November 2025

 

ZOO Digital Group plc (“ZOO”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, and protect personal data when you visit our public-facing website.

 

If you are a registered user of any of ZOO’s web applications (e.g., ZOOstudio or ZOOsubs), please note that a separate privacy policy applies to those platforms. You can access it by logging in to core-id.net and browsing to the “Privacy Notice” or by contacting your account representative.

 

Information We Collect

When you visit our website, we may collect:

 

  • Personal Data: If you submit a form, subscribe to updates, or contact us, we may collect your name, email address, job title, company name, and other details you provide.
  • Usage Data: We use Google Analytics to collect anonymized data about how visitors interact with our site (e.g., pages visited, time spent, device type).
  • Marketing Data: We use HubSpot to manage forms, email campaigns, and customer interactions. This may include tracking email opens, clicks, and form submissions.

 

How We Use Your Data

We process your personal data for the following purposes:

 

  • Responding to inquiries and providing support
  • Improving website performance and user experience
  • Sending marketing communications (only with your consent)
  • Analyzing traffic and usage trends

 

Our legal basis for processing personal data includes your consent, our legitimate interests, and compliance with legal obligations.

 

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. These include:

 

  • Essential Cookies: Required for basic site functionality.
  • Analytics Cookies: Used by Google Analytics to understand site usage.
  • Marketing Cookies: Used by HubSpot to track engagement with our content.

 

You will be presented with a cookie consent banner when you visit our site, allowing you to manage your preferences. You can also adjust cookie settings in your browser.

 

Third-Party Services

We use the following services:

 

 

These providers may process data outside the UK/EU. Where applicable, we ensure appropriate safeguards such as Standard Contractual Clauses are in place.

 

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

 

Legal Basis for Processing

We process your personal data under the following legal bases:

 

  • Consent: For marketing communications and non-essential cookies.
  • Legitimate Interests: For website analytics and business operations.
  • Legal Obligations: Where required by law or regulation.

 

Data Security

We implement appropriate technical and organizational measures to protect your personal data. However, no method of transmission over the internet is completely secure. Personal data is retained only as long as necessary for the purposes described in this policy.

 

Your Rights Under GDPR

If you are located in the UK or EU, you have the right to:

 

  • Access your personal data
  • Request correction or deletion
  • Object to or restrict processing
  • Withdraw consent at any time
  • Lodge a complaint with a supervisory authority

 

To exercise these rights, please contact us at legal@zoodigital.com.

 

Contact Us

For questions or concerns about this Privacy Policy, please contact:

ZOO Digital Group plc City Gate, 8 St. Marys Gate, Sheffield, S1 4LW, United Kingdom Email: legal@zoodigital.com