Effective as of 3 March 2015
To the extent ZOO provides you notice on the Company’s Web sites of different or additional privacy policies or practices (e.g., at the point of our collection), those additional terms shall govern such data collection and use.
1. WEB SITES COVERED
ZOO’s Web sites may contain links to other Web sites. The information practices or the content of such other Web sites is governed by the Privacy Policies of such other Web sites. The Company encourages you to review the Privacy Policies of other Web sites to understand their information practices.
2. INFORMATION COLLECTED
When expressing an interest in obtaining additional information about the Services or registering to use the Services, ZOO requires you to provide the Company with personal contact information, such as name, company name, address, phone number, and email address (“Required Contact Information”). When purchasing the Services, ZOO may require you to provide the Company with financial qualification and billing information, such as billing name and address, credit card number, bank account details, Paypal account details and the number of employees within the organization that will be using the Services (“Billing Information”). ZOO may also ask you to provide additional information, such as company annual revenues, number of employees, or industry (“Optional Information”). Required Contact Information, Billing Information, and Optional Information about Customers are referred to collectively as “Data About ZOO Customers”, or in the case of Attendees, “Data About ZOO Attendees”.
As you navigate the Company’s Web sites, ZOO may also collect information through the use of commonly-used information-gathering tools, such as cookies and Web beacons (“Tracking Technologies”). Tracking Technologies include standard information from your Web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on the Company’s Web sites (such as the Web pages viewed and the links clicked).
3. USE OF INFORMATION COLLECTED
The Company uses Data About ZOO Customers to perform the services requested. For example, if you fill out a “Request a callback” Web form, the Company will use the information provided to contact you about your interest in the Services.
The Company also uses Data About ZOO Attendees to plan and host corporate events, trade shows, host online forums and social networks in which event attendees may participate, and to populate online profiles for Attendees on the Company’s Web sites.
The Company may also use Data About ZOO Customers and Data About ZOO Attendees for marketing purposes. For example, the Company may use information you provide to contact you to further discuss your interest in the Services and to send you information regarding the Company, its affiliates, and its partners, such as information about promotions or events.
ZOO uses credit card information solely to check the financial qualifications and collect payment from prospective Customers and Attendees.
ZOO uses Tracking Technologies to operate and improve the Company’s Web sites. The Company may also use Tracking Technologies alone or in combination with Data About ZOO Customers and Data About ZOO Attendees to provide personalized information about the Company.
4. TRACKING TECHNOLOGIES
Cookies, Web Beacons and IP Addresses
ZOO uses commonly-used information-gathering tools, such as cookies and Web beacons, to collect information as you navigate the Company’s Web sites (“Tracking Technologies”). This section describes the types of Tracking Technologies used on the Company’s Web sites and how this information may be used.
ZOO uses Web beacons alone or in conjunction with cookies to compile information about Customers and Visitors’ usage of the Company’s Web sites and interaction with emails from the Company. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular Web site tied to the Web beacon, and a description of a Web site tied to the Web beacon. For example, ZOO may place Web beacons in marketing emails that notify the Company when you click on a link in the email that directs you to one of the Company’s Web sites. ZOO uses Web beacons to operate and improve the Company’s Web sites and email communications.
Use of Tracking Technologies
We may use Tracking Technologies for a variety of purposes, including:
Targeting-Related. We may use Tracking Technologies to deliver content, including ads, relevant to your interests on the Company’s Web sites and third-party sites based on how you interact with our content and ads. This includes using Tracking Technologies to understand the usefulness to you of the content and ads that have been delivered to you.
When you visit ZOO’s Web sites, the Company collects your Internet Protocol (“IP”) addresses to track and aggregate non-personal information. For example, ZOO uses IP addresses to monitor the regions from which Customers and Visitors navigate the Company’s Web sites.
ZOO also collects IP addresses from Customers whey they log into the Services as part of the Company’s security features.
Social Media Features
Do Not Track
Currently, various browsers – including Internet Explorer, Firefox, and Safari – offer a “do not track” or “DNT” option that relies on a technology known as a DNT header, which sends a signal to Web sites’ visited by the user about the user’s browser DNT preference setting. ZOO does not currently commit to responding to browsers’ DNT signals with respect to the Company’s Web sites, in part, because no common industry standard for DNT has been adopted by industry groups, technology companies or regulators, including no consistent standard of interpreting user intent. ZOO takes privacy and meaningful choice seriously and will make efforts to continue to monitor developments around DNT browser technology and the implementation of a standard.
5. PUBLIC FORUMS, REFER A FRIEND, AND CUSTOMER TESTIMONIALS
ZOO may provide bulletin boards, blogs, or chat rooms on the Company’s Web sites. Any personal information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. ZOO is not responsible for the personal information you choose to submit in these forums.
Customers and Visitors may elect to use the Company’s referral program to inform friends about the Company’s Web sites. When using the referral program, the Company requests the friend’s name and email address. ZOO will automatically send the friend a one-time email inviting him or her to visit the Company’s Web sites. ZOO does not store this information.
ZOO posts a list of Customers and testimonials on the Company’s Web sites that contain information such as Customer names and titles. ZOO obtains the consent of each Customer prior to posting any information on such a list or posting testimonials.
6. SHARING OF INFORMATION COLLECTED
The Company may share Data About ZOO Customers with other companies in order to work with them, including affiliates of ZOO Digital Group plc. For example, the Company may need to share Data About ZOO Customers for customer relationship management purposes.
From time to time, ZOO may partner with other companies to jointly offer products or services. If you purchase or specifically express interest in a jointly-offered product or service from ZOO, the Company may share Data About ZOO Customers collected in connection with your purchase or expression of interest with our joint promotion partner(s). ZOO does not control our business partners’ use of the Data About ZOO Customers we collect, and their use of the information will be in accordance with their own privacy policies. If you do not wish for your information to be shared in this manner, you may opt not to purchase or specifically express interest in a jointly offered product or service.
ZOO does not share Data About ZOO Attendees with business partners unless: (1) you specifically opt in to such sharing via an event registration form; or (2) you attend a Company event and allow ZOO or any of its designees to scan your attendee badge. If you do not wish for your information to be shared in this manner, you may choose not to opt in via event registration forms and elect not to have your badge scanned at Company events. If you choose to share your information with business partners in the manners described above, your information will be subject to the business partners’ respective Privacy Policies.
ZOO uses third-party service providers to manage credit card and payment processing. These service providers are not permitted to store, retain, or use Billing Information except for the sole purpose of payment processing on the Company’s behalf.
ZOO reserves the right to use or disclose information provided if required by law or if the Company reasonably believes that use or disclosure is necessary to protect the Company’s rights and/or to comply with a judicial proceeding, court order, or legal process.
7. INTERNATIONAL TRANSFER OF INFORMATION COLLECTED
8. COMMUNICATIONS PREFERENCES
ZOO offers Visitors, Customers, and Attendees who provide contact information a means to choose how the Company uses the information provided. You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of the Company’s marketing emails. Additionally, you may send a request to email@example.com.
9. CORRECTING AND UPDATING YOUR INFORMATION
Customers may update or change their registration information by editing their user or organization record. Attendees may update or change their registration information on the event’s Web site after logging in. To update Billing Information or have your registration information deleted, please email firstname.lastname@example.org. To discontinue your account, please email email@example.com. Requests to access, change, or delete your information will be handled within 30 days.
10. CUSTOMER DATA
ZOO Customers may electronically submit data or information to the Services for hosting and processing purposes (“Customer Data”). ZOO will not review, share, distribute, or reference any such Customer Data except as provided in the corresponding agreement for the Services, or as may be required by law. In accordance with any such agreement entered into by a Customer and ZOO, ZOO may access Customer Data only for the purpose of providing the Services or preventing or addressing service or technical problems or as may be required by law.
ZOO incorporates commercially reasonable safeguards to help protect and Data About ZOO Customers and Data About ZOO Attendees. However, no data transmission over the Internet, mobile networks, wireless transmission or electronic storage of information can be guaranteed to be 100% secure. Please note that we cannot ensure the security of any information you transmit to us, and you use the ZOO Web sites and provide us with your information at your own risk.
12. MOBILE APPLICATIONS
Mobile Applications may provide ZOO with information related to Users’ use of the Mobile Application services, information regarding Users’ computer systems, and information regarding Users’ interaction with Mobile Applications, which ZOO may use to provide and improve the Mobile Application services. For example, all actions taken in a Mobile Application may be logged, along with associated information (such as the time of day when each action was taken). ZOO may also share anonymous data about these actions with third party providers of analytics services. In addition, if a User downloads a ZOO Mobile Application after clicking on a third-party mobile advertisement for the Mobile Application or for ZOO, the third-party advertiser may provide ZOO with certain information, such as the User’s Device identification information, which ZOO may use to track the performance of its advertising campaigns.
Customers may configure ZOO Mobile Application services, and the information accessed or obtained by the Mobile Application on a User’s Device may be affected by the Customer’s configuration. In addition, if a Customer purchases more than one Service from ZOO and its affiliates, a Mobile Application may be designed to interoperate with those Services; for instance, to provide a User with access to information from any or all of those Services or to provide information from a User’s Device to any or all of those Services. Information accessed or obtained by the Mobile Application on a User’s Device may be accessible to the Customer and its organization, depending on the intended functionality of the Mobile Application.
Notices and contractual terms related to a particular Mobile Application may be found in the End User License Agreement or relevant terms of service for that application. The Company encourages you to review the End User License Agreement or relevant terms of service related to any Mobile Applications you download, install, use, or otherwise interact with to understand that Mobile Application’s information practices.
13. DATA COLLECTION FROM CHILDREN
ZOO’s Web sites are general audience web sites and we do not knowingly collect any personal information from children younger than the age of thirteen (13) as required by U.S. law. We will delete any personal information collected that we later determine to be from a user younger than the age of thirteen (13). If you are a parent or guardian of a child under the age of thirteen (13) and believe he or she has disclosed personal information to us, please contact us at firstname.lastname@example.org.
15. CONTACTING US